Refund Policy

1. Eligibility

All purchases of WalletMinerPRO are covered by our 30-day money-back guarantee. The eligibility period begins on the date of purchase as recorded by our payment processor.

• The refund request must be submitted within 30 calendar days of the original purchase date.
• Only the original purchaser is eligible for a refund. Transferred licenses are not covered.
• The license key must be deactivated and removed from all machines before a refund is processed.

2. How to Request a Refund

To initiate a refund, please contact our support team using one of the following methods:

Please allow 24-48 hours for our team to acknowledge your request during business days.

3. Processing Time

Once your refund request is approved, the processing timeline is as follows:

4. Non-Refundable Scenarios

While our policy is generous, the following situations are not eligible for a refund:

• Requests made more than 30 days after purchase.
• Licenses purchased through third-party resellers or unauthorized distributors.
• Disputes initiated via chargeback rather than through our support team (see Section 6).

5. Software Usage & Results Disclaimer

WalletMinerPRO is a cryptographic search tool designed to scan publicly available blockchain data. Due to the inherent nature of cryptographic probabilities and the variable hardware configurations of our users:

• We do not guarantee the discovery of wallets with balances. Results vary based on hardware, runtime, and blockchain conditions.
• The 30-day guarantee covers product satisfaction, not the discovery of specific Bitcoin balances.
• If the software fails to function as described due to a verified bug, and our team cannot resolve it, a refund will be issued regardless of the 30-day window.

6. Chargebacks & Dispute Resolution

If you have an issue with your purchase, please contact us first. Initiating a chargeback with your bank or credit card company before contacting our support team will result in:

• Immediate and permanent revocation of your WalletMinerPRO license.
• Blacklisting from future purchases of WalletMinerPRO products.
• Potential submission to fraud detection databases.

We resolve 100% of legitimate support requests. There is no need to involve your financial institution — just reach out to us.